✅ 1. Privacy Policy – BioNeura

Effective Date: [10 March 2025]

BioNatura (“we”, “our”, “us”) is committed to protecting your personal information and privacy.
This Privacy Policy explains how we collect, use, store and protect customer data when you shop on bioneura.co.za.

1. Information We Collect

We may collect:

• Full name

• Email address

• Delivery address

• Billing information

• Order history

• Device and browsing data (cookies, IP address)

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Communicate about orders or inquiries

• Improve customer experience and website performance

• Send promotions or updates (optional email consent)

3. Sharing of Information

We do not sell personal data. Information may only be shared with:

• Couriers for delivery

• Payment gateways for secure payments

• Service providers who help operate the website

4. Data Protection

We use secure servers, SSL encryption and authorised access only.

5. Cookies

Our website uses cookies to improve browsing and personalise your experience. You may disable cookies in your browser.

6. Your Rights

You may request to:

• Access or update your personal information

• Unsubscribe from marketing

• Request deletion of your data

Contact: support@bioneura.co.za

✅ 2. Shipping & Delivery Policy

Processing Time: Orders are processed within 1–3 working days after payment is received.

Shipping Within South Africa

• Delivery usually takes 5-10 business days depending on location.

• Remote locations may take slightly longer.

• Customers will receive tracking details via email once shipped.

Delivery Fees

• Standard courier fees apply and will be shown at checkout.

• Free delivery promotions may be offered from time to time.

Delayed Deliveries

BioNature is not responsible for courier delays caused by strikes, weather or incorrect delivery details provided by the customer.

✅ 3. Refund & Return Policy

We want customers to be satisfied with every purchase.
If you are unhappy with a product, please contact support@bionuera.co.za within 7 days of receiving your order.

Returns Accepted For:

✅ Incorrect item received
✅ Damaged or defective products
✅ Expired or compromised products

Not Accepted:

❌ Opened, used or partially consumed products
❌ Items damaged due to misuse or neglect
❌ Clearance or promotional items (unless defective)

Refund Process

• Email proof of purchase and photos of issue

• We may arrange a collection or ask for return to our warehouse

• Refunds are processed within 7–14 business days once goods are inspected

✅ 4. Terms & Conditions

By using bionatura.co.za, you agree to the following:

1. Payment

We accept secure online payments. Orders are only shipped after payment clears.

2. Product Information

We try to provide accurate product descriptions and images. Variations in packaging may occur due to supplier changes.

3. Pricing & Promotions

Prices may change at any time. Promotional discounts apply only within specified dates.

4. Limitation of Liability

BioNature is not responsible for allergic reactions or incorrect product use. Always read the product label and consult a professional if unsure.